Don Lasell

Anne complained, “He’s always making us late”. “Whenever we have to be somewhere, he always gets himself ready at the last minute and I end up having to wait for him”. “We never show up anywhere on time!” “Never!” Anne was clearly upset. Last night she and her husband Gary had been invited to attend…

Have you unsuccessfully tried returning an inferior product one day after the stated return period? Have you ever been on a waitlist for a particular service, only to discover that no one seems to recognize your name when months later you call in to find out why you have not yet been contacted? These are…